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1/ US

The Xcollectors website is run by GALAXY.
GALAXY SARL
A public limited company with capital of € 7,622
283 RUE SAINT DENIS
75002 PARIS - FRANCE
Tel: +33-1-40 39 92 57
manager's email: info@xcollectors.com

Xcollectors, is also a store, open 7/7, from 7am to 2am!
Whatever your request, we are always available to help you.

2/ BUYING ONLINE

To ensure secure purchasing, we use PAYSITE CASH for online transactions.
http://www.paysite-cash.fr/
NordPay Financial LTD
Holland House, 1-4 Bury Street
London, EC3
United Kingdom
Numéro de registre du commerce : 07329550
TVA EU : UK113812938
Déclaration CNIL : 1272691

Cardholder support

Our company does not have access to your bank details.
Your right to privacy is assured. Your name, email and delivery address are stored on a secure computer database, and of course we do not distribute these personal details.

3/ PAYING BY CHEQUE (Euro only)
Your order is confirmed on reception of the cheque.
It will be cashed the same day the order is shipped.
You will receive an email tagged “Xcollectors – order confirmation”.

4/ SHIPPING

Your purchases arrive in discreet packaging (no logo, sender GALAXY).

  • -If you choose Chronopost, your confirmation email includes a link for tracking your parcel via www.chronopost.com. Most orders are delivered within 24hrs of shipping.
  • If you choose Colissimo, or Colissimo Suivi, most orders are delivered to your home within 48 hours of shipping. If absent, you must pick it up from the post office. Don’t forget to take ID with you.
  • If you choose Standard delivery (handling included), we will send your DVD in an A5 padded envelope.

Most orders arrive within 24 hours of shipping for mainland France, 2 days for Europe and 5 days for the rest of the world.

5/ COMPLAINTS

If dissatisfied with our service, please contact us on : info@xcollectors.com
or by phone at +33-1- 40 39 92 57.
Our store is open 7/7, between 7 a.m. and 2 a.m, but o be sure to speak to our team, please phone during the office working hours.

6/ RETURNS

Customers may return items within 7 working days. This starts the day your item is delivered. If the 7th day falls on a Saturday, Sunday or Bank Holiday, it is extended to the next business day.

You must inform our Customer Service of any returns.
info@xcollectors.com
Please return items to:
GALAXY SARL
283 RUE SAINT DENIS
75002 PARIS - FRANCE

We only accept unused item(s), in their original condition. Damaged item(s), and/or packaging will not be exchanged or refunded.

Customers are free to return item(s), but must pay the delivery costs. They may request a refund or exchange. Customers must pay the shipping costs for exchanged item(s),

GALAXY aims to pay any refunds within 15 days. But due to the technical nature of our goods, this limit may extend to 30 days, particularly when item(s) require checking.

The customer will then be refunded by cheque.
No order will be accepted or exchanged if returned after 7 days.

7/ LEGAL

Any dispute arising out of or in connection with these terms and conditions shall be referred to and exclusively resolved by the Tribunal de Paris.

Need additional assistance? Write or phone us at +33-1-40 39 92 57.